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DANNY L. SHAW

27024 Bonnie Dr.

Warren, MI 48093

(313)969-5252 [cell]
d.l.shaw84@gmail.com

 

Summary

Experienced computer technician with a proven history of maintaining, troubleshooting, and implementing IT systems. Skilled in multiple technical systems and hardware. Provide quality support for desktops, laptop PC’s, Server systems, and portable devices. 

Work Experience

CAELUM Research Corp (NEC - DoD Contractor)

Warren, MI (U.S. Army Garrison - Detroit Arsenal)

08/13- Present

  (301) 424-8205 (Home Office)
  Computer System Support Specialist
Responsible for performing first level troubleshooting for customers. Receives and logs issues, questions, requests from phone, voice mail, email, and walk-in customers regarding PC hardware, software, printers, and peripherals. Attempt to resolve issues/requests at the time of contact or escalate in accordance with procedures for additional support/resolution. Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, in support of business processing requirements. Performs software installations and upgrades, (patching), to operating systems and layered software package. Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations/printers to ensure compliance with established standards, policies, and configuration guidelines.

 

CACI (ESD - DoD Contractor)

Montgomery, AL (Maxwell-Gunter AFB)

11/11- 08/13

  (334) 244-7400
  Advance Level 2 Help Desk Technician
I answer, evaluate, and prioritize incoming telephone, voice mail, e-mail (Exchange [Outlook 2007/2010, OWA]), and in-person request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies for users in the Air Force Network (Environment Active Directory, Windows Vista, Windows 7). The position also require that I log and track calls using problem management database, and maintain history records and related problem documentation using the BMC Remedy system. I also perform troubleshooting and integration of Blackberry mobile devices for end users. Lastly, I provide E-mail directory support through the use of multiple platforms and applications.
 

Brewbaker Junior High School

Montgomery, AL

08/09- 05/10

  (334) 284-8008
  ATS Coordinator
My duties were to be the ISS (In School Suspension) coordinator. I was also responsible for relaying instructions and assignments between teachers, students and administrators. Due to my background in computers, the principal felt that I would be a perfect fit to serve as an assistant to the schools’ computer technician. As the assistant, I had to help maintain routine record keeping and reports. I also assisted in providing maintenance of all servers. I implemented and maintained Windows server. Furthermore, I helped perform Operating System hardening by providing the proper software updates, Operating System updates, and service packs for numerous operating systems. I developed exceptional relationships with co-workers and supervisors.
 

Substitute Teachers Unlimited

Warren, MI

02/09-06/09

  (800) 350-0103
  Substitute Teacher
I was responsible for conducting the day-to-day classroom activities according to lesson plans and Federal/State regulations in the absence of the teacher
 

Quality Inn Hotel

Montgomery, AL

01/05- 11/08

  (334)277-1919
  Guest Service Manager
I was responsible for managing some of the day to day operations such as booking hotel reservations, assisting in overseeing the group rooms and pre-arrivals coordination process, back up the staff in handling incoming reservations calls as needed, oversee the completion of "call arounds" to our competitive hotels as needed to help ensure accurate rate-positioning and opportunities in our market, training incoming employees, and enforcing all company policies, procedures, rules and regulations. I trained guest service agents in using, the customer service database, Choice Privileges. I also, generated repeated business by putting to use my excellent people skills with the guests. I installed operating systems/software and was responsible for assisting in the maintenance of printers, monitors, scanners, and other hardware. I worked as a Guest Service Manager, which means I had to be accountable when the manager was unavailable.

Education

·                                       Master's Degree – Computer Science
Computer & Information Sciences
Troy University (AL)
2013

·                                       Bachelor's Degree – Computer Information Systems
Business Administration
Alabama State University (AL)
2008

Skills\Tools Used

Name	Last Used	Level	Years Used
VMWare	2013	Beginner	1
Microsoft Outlook	Current	Intermediate	3
Linux - SuSE	2013	Entry Level	1
C++	2010	Beginner	1
HTML	2008	Intermediate	3
BMC Remedy	Current	Intermediate	2.5
NetIQ Directory and Resources Administrator	2013	Intermediate	1.5
Active Directory	Current	Intermediate	1.5
DHCP & Print Management	Current	Intermediate	1
Blackberry Enterprise Server	2013	Intermediate	1.5

Certifications

Name	Acquired	Expires
CompTIA Security+ ce: SYSTEM SECURITY (CompTIA SYO-301)	02/11/2012	02/11/2015
Microsoft Certified Solutions Associate: Windows Server 2012. (Certification number: E890-8600)	07/21/2014	NA
Microsoft® Certified IT Professional: Enterprise Desktop Administrator on Windows 7 (Certification number: E890-8599)	07/21/2014	NA
Microsoft Certified Professional (Certification number: E888-6830)	07/21/2014	NA
MCTS-Windows 7, Configuration (Certification number: E372-0610)	08/14/2013	NA
Microsoft Certified Solutions Associate: Windows 7 (Certification number: E864-6205)	06/28/2014	NA

Clearances

Level	Agency	Investigated	Granted
SECRET	DoD	01/13/2012	01/24/2012

Publications

Conference Paper

Das, Sunil R., Shaw, D.L., Biswas, S.N., Assaf, M.H., Morton, S., Ozkarahan, I., Petriu, E.M., Groza, V."Data Compression Using Mixed Cascade of Nonlinear Logic," Presented at the Instrumentation and Measurement Technology Conference (I2MTC), 2013 IEEE International, Minneapolis, MN. May 2013

References

Furnished Upon Request